Our Commitment to Your Trust

At Apex Flow Accounts, your financial well-being is our top priority. We operate with a simple and transparent model: all of our accountants are fully qualified and hold professional certifications from recognized UK bodies. While our expert team manages your day-to-day finances, we serve as your central point of contact and dedicated advocate. This policy is an extension of that commitment, designed to be fair and transparent.

Refund & Cancellation Policy for One-Off Services

For one-off services, such as our New Business Financial Kickstart, our policy is as follows:

• Full Refund: A full refund is available if the service is cancelled before any work has commenced.
• No Refund: Once work on the service has started and is completed (e.g., your HMRC registration is finished), no refund will be issued.

Refund & Cancellation Policy for Monthly Subscription Services

Our monthly fixed-fee subscriptions are designed to spread the cost of your accountancy over the year.

• Cancellation Notice: To cancel your subscription, we require a 30-day written notice provided by emailing us at hello@apexflowaccounts.co.uk. This allows us to complete any ongoing work and ensure a smooth transition.
• Missed Payments: If a monthly subscription payment is missed, we will suspend services until payment is received. We reserve the right to cancel the subscription if the payment remains outstanding for more than 30 days.
• Refunds: As our services are provided on a monthly basis, we do not offer refunds for fees already paid for the current month’s service.
• Outstanding Work: You remain responsible for any outstanding fees for services rendered up to the final date of your subscription.

Our Promise

We are committed to clear communication and client satisfaction. If you have any concerns or wish to discuss a refund or cancellation, please contact us directly, and we will work with you to find a fair resolution.

Contact Us

Email: hello@apexflowaccounts.co.uk